Shipping & Delivery Policy

Last Updated: 24 August 2026

At Trophies.ae, we are committed to delivering your trophies, awards, medals, corporate gifts, promotional products, and customized items safely and on time.

1. Order Processing

Orders are processed after confirmation of the quotation, artwork/design approval, and payment or agreed payment terms.

For customized products, production will generally begin only after the customer approves the final artwork, design, specifications, and quantities.

Production time may vary depending on:

Product type and quantity
Customization requirements
Artwork approval
Material availability
Production complexity
Urgency of the order

Estimated delivery dates will be communicated with the quotation or order confirmation.

2. Delivery Within the UAE

We provide delivery services across the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

Delivery charges may vary depending on:

Delivery location
Order size and weight
Number of cartons
Urgent or same-day delivery requirements
Installation or special handling requirements

Any applicable delivery charges will be communicated before order confirmation.

3. International Shipping

International shipping may be available for selected products and destinations.

International delivery charges and estimated transit times depend on:

Destination country
Shipment weight and dimensions
Courier or freight provider
Customs requirements
Import duties and taxes

The customer may be responsible for any customs duties, import taxes, clearance charges, or other charges imposed by the destination country.

4. Customized Products

Many products available from Trophies.ae are customized or made to order.

Once production has started following customer approval, changes to the design, quantity, personalization, or specifications may not be possible.

Customers are responsible for checking names, spelling, dates, logos, quantities, and other details before approving artwork.

Trophies.ae will not be responsible for errors in customer-approved artwork or specifications.

5. Delivery Times

Delivery dates provided by Trophies.ae are estimated unless a specific delivery date has been expressly confirmed in writing.

Delivery may be delayed due to circumstances beyond our reasonable control, including:

Courier or logistics delays
Traffic or road restrictions
Customs clearance
Supplier delays
Material shortages
Public holidays
Weather conditions
Events or circumstances beyond our control

We will make reasonable efforts to inform customers of significant delays.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, contact person, and telephone number.

If an incorrect or incomplete address is provided, additional delivery charges may apply.

The customer should ensure that someone is available to receive the shipment where required.

7. Inspection Upon Delivery

Customers are encouraged to inspect the shipment immediately upon delivery.

If products appear damaged, customers should:

Take photographs of the packaging and damaged products.
Notify Trophies.ae as soon as possible.
Provide the order number and relevant photographs.
Keep the original packaging until the issue has been reviewed.

Claims relating to shipping damage should be reported promptly so that we can investigate the matter with the delivery provider.

8. Delivery of Fragile Products

Trophies, crystal awards, glass products, acrylic products, and other fragile items are packaged using appropriate protective materials.

Despite careful packaging, damage may occasionally occur during transportation. We will work with the customer and delivery provider to resolve verified shipping-related issues.

9. Failed Delivery

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, or access to the delivery location is not possible, additional delivery charges may apply for subsequent delivery attempts.