Trophies.ae (“Trophies”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, trophies.ae, or contacting us regarding our trophies, awards, medals, corporate gifts, and related products and services.
This Privacy Policy explains how we collect, use, store, and protect your information. We aim to handle personal data in accordance with applicable laws and regulations of the United Arab Emirates.
1. Information We Collect
When you visit our website, request a quotation, submit an enquiry, or contact us, we may collect information such as:
- Name
- Company name
- Email address
- Telephone or mobile number
- Event date
- Event or delivery location
- Billing and delivery information
- Product requirements and specifications
- Artwork, logos, photographs, or other files provided for customization
- Messages and other information submitted through our enquiry forms
- Information provided through email, telephone, WhatsApp, or other communication channels
Our website enquiry form currently requests information such as your name, email, contact number, event date, location, and message. (Custom Trophies & Awards Manufacturer)
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and quotation requests
- Provide information about our products and services
- Prepare customized quotations and proposals
- Process and fulfill orders
- Manufacture and customize trophies, awards, medals, gifts, and other products
- Arrange delivery and installation where applicable
- Communicate with you regarding your order or enquiry
- Improve our website, products, and customer service
- Send promotional or marketing communications where permitted and where you have provided the necessary consent
- Meet legal, accounting, regulatory, and business requirements
3. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers where required to provide our services. This may include:
- Manufacturing and production partners
- Delivery and logistics companies
- Printing and customization partners
- Website, hosting, IT, and technical service providers
- Payment service providers
- Professional advisers or authorities where legally required
We only seek to provide third parties with information reasonably necessary for the relevant service or business purpose.
4. Customer Artwork and Confidential Information
If you provide us with company logos, artwork, photographs, designs, names, or other materials for customization, we will use such materials primarily for the purpose for which they were provided.
We will take reasonable steps to protect confidential customer information and will not intentionally disclose it to unrelated third parties except where necessary to complete an order, provide a service, or comply with applicable law.
5. Cookies and Website Information
Our website may use cookies and similar technologies to:
- Improve website functionality
- Understand how visitors use our website
- Improve website performance
- Remember certain preferences
- Support website security
- Measure marketing and advertising performance
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Website Analytics and Marketing
We may use website analytics, advertising, and digital marketing tools to understand website traffic and improve our marketing activities.
These services may collect information such as browser type, device information, approximate location, pages visited, referring websites, and interaction with advertisements.
Where required by applicable law, we will obtain appropriate consent before collecting or processing personal information for particular marketing purposes.
7. Data Security
We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, and complying with legal or regulatory obligations.
When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.
9. Your Privacy Rights
Subject to applicable UAE laws and any relevant legal limitations, you may have rights concerning your personal information, including rights to request access to, correction of, or restrictions on the processing of your personal data.
The UAE Personal Data Protection Law provides individuals with rights relating to their personal information, including requesting correction of inaccurate data and, in certain circumstances, restricting or stopping processing. (u.ae)
To exercise a privacy-related request, please contact us using the details below.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those websites.
We recommend reviewing the privacy policy of any third-party website you visit.
11. Children’s Privacy
Our website and services are primarily intended for businesses, organizations, event organizers, and general customers. We do not knowingly collect personal information from children for purposes unrelated to providing our services.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.
Any updated version will be published on this page with a revised “Last Updated” date.
13. Contact Us
If you have questions about this Privacy Policy or wish to make a request concerning your personal information, please contact us:
Trophies.ae
Email: sales@trophies.ae
Phone: +971 50 684 5294
Address:
SAT Crystal
Al Qusais Industrial Area 2, Damascus Street
Dubai, United Arab Emirates
Trophies.ae currently lists these contact details on its official contact page. (Custom Trophies & Awards Manufacturer)
Website: Trophies.ae
Important: This is a strong website-ready privacy policy tailored to Trophies.ae and UAE operations, but it is not a substitute for review by a UAE-qualified lawyer. The UAE Personal Data Protection Law is Federal Decree-Law No. 45 of 2021 and came into force on 2 January 2022. (u.ae)
